Frequently Asked Questions

Hendrickson and Rose welcomes your comments and questions; however, due to the amount of inquiries, we’ve developed this “FAQ” page to answer common questions. Please read this section for information and directions to contact us.

Authors and Books

I have questions about an author/​how do I contact an author?

For security reasons, Hendrickson Publishing Group doesn’t release residential or e‑mail information. You may, however, forward your author messages to:​[Author Name]​c/o Author Relations Coordinator​Hendrickson Publishing Group​PO Box 3473​Peabody, MA 01961-3473

Or, you may send us an email at author.relations@hendricksonrose.com

How do I submit a manuscript?

Thank you for your interest in publishing with us! Hendrickson Publishing Group is committed to the publication of outstanding books for Christians, the church, and the academy, and we are honored by the many writers who approach us with their book ideas. At this time, however, we cannot accept unsolicited manuscripts or book proposals except through one of the two following avenues:

  • Materials sent to our editorial staff through a professional literary agent will be considered.
  • Our staff would be happy to discuss book ideas at the various conferences we attend throughout the year.

Please do not submit manuscripts, including electronic files, for consideration as we will not be able to review or return them. Thank you for respecting our policy.

Please also consider the site below for resources and services regarding manuscript review and submission.

Christian Manuscript Submissions - www.christianmanuscriptsubmissions.com

This site is an online manuscript submission service for:

  • Authors wanting to present their own book proposals to the leading Christian publishers in the industry.
  • Christian publishers and agents looking for a manageable way to find good authors and great books to publish.
Where can I find an out‑of‑print book

Hendrickson Publishers does not keep out‑of‑print books. Once a book reaches out‑of‑print status, it is removed from our database and the books are donated to charities, mission groups, etc. A good resource to help you find an out‑of‑print book is www.bibliofind.com.

Click here to use our store locator.

Defects/Errors

I found a typographical/printing error. Who should I contact?
Please contact our customer service department at (800) 323‑9400 or use the form on the contact page.
Who should I contact about defective products?
Please contact our customer service department for assistance in replacing defective products by sending us an inquiry.

Donations

May I obtain donations from Hendrickson and Rose?

Hendrickson and Rose receives hundreds of requests for donation of free product. Instead of responding to individual requests, we have chosen to channel excess product to a few select organizations and ministries. We ask that you seek local support or local community help. Here are some other source suggestions that may be able to help:

  • Your local bookstore will often give you a discount on certain products when used for a specific ministry effort.
  • International Bible Society www.IBSdirect.com is a great, cost‑effective source for books and Bibles.
  • You may find a local non-profit organization that has an established ministry account with Tyndale that you could work through.

We pray that your efforts will find support from people in your community.

Employment

Is Hendrickson and Rose Hiring?
Hendrickson and Rose has a complete listing of all the open positions; to see this list click here.

Permissions

How do I obtain permissions to quote from your materials?
Please click here to learn more about our permission guidelines.

Purchasing/Special Orders

How fast can you ship my order?
All orders are processed within 2-3 business days, shipping time will vary based on your location. Generally, orders ship with the Unites States Postal Service and will arrive within 7-10 business days after shipment. Shipping to Alaska or Hawaii may take longer.
How much will I pay for shipping and handling?
For US States & territories, shipping and handling costs on all web orders begin at $4.13 and increase by weight. Orders over $35 net will receive free shipping via USPS Media Mail.
What are your Christmas 2021 shipping deadlines?
  • Last day for economy (free freight) is December 1.
  • Last day for standard shipping (UPS) is December 8.
  • Last day for expedited shipping is December 15.
  • Last day for rush shipping is December 20.

Please note: While working to meet these guidelines, we unfortunately cannot control unforeseen challenges within the shipping industry.

Where can I buy a book or Bible in a foreign language?

Hendrickson and Rose only stocks products in English and Spanish. Books in foreign languages should normally be purchased from Christian bookstores in that country.

If a book you are searching for is not available on this site in Spanish, you may also contact Spanish House at: (800) 767‑7726 and ask if they publish the title in Spanish.

Some books in other languages may be ordered online from Multi Language Media at: Multi Language Media (phone number 717‑738‑0582) and at: nofrontiers.com. Some titles in French may be ordered from Emmanuel Bookstore at: (617) 423‑1979.

To buy any type of Bible in another language, please contact: American Bible Society in New York, (212) 408‑1200, or the International Bible Society, toll-free (800) 524‑1588, fax (719) 738‑0582 and on the internet at: gospelcom.net.

If you would like to order 200 or more copies of a single title (in one language), please send us an inquiry and we will do our best to connect you with one of our international publishing partners.

Can I place an order on this site from outside of the continental United States?

We currently send online orders to all 50 US States, APO Boxes, Puerto Rico and the US Virgin Islands.

We do ship international business orders all over the world. If you are a business located outside of the United States, please contact our international department at international@tyndale.com. If you are interested in Spanish language products, please contact espanol@tyndale.com.

What should I do if I need to return a product?

Please contact Customer Service department regarding any issues with your order. You may contact us at csresponse@tyndale.com or by calling direct (855) 277‑9400 from 8:00 AM to 4:30 PM (Central), Monday thru Friday.

Returns must be received within 30 days of the date the original order shipped. Shipping costs are not refunded except in cases where we made the shipping error.

Returns are processed within 5‑7 business days of the package receipt at our Fulfillment Center and funds will be reimbursed according to the original payment.

Product returns may be sent to (please include your original packing list):

Tyndale House Publishers​351 Executive Drive​Carol Stream, IL 60188​Attn:  Returns
What forms of payment do you accept on your website?
We accept Visa, Mastercard, Discover and American Express.
Bulk Discounts

Bulk Discounts are available as follows through hendricksonrose.com:

  • 10 ‑ 49 units* = 20% discount​
  • 50 ‑ 99 units* = 25% discount​
  • 100-499 units* = 35% discount
  • 500 or more units* = 40% discount

*Bulk discounts apply to quantities of one title. Mixed title quantities do not qualify for bulk discounts.

Net orders over $35 will receive free freight.

Tax Exempt Orders
New Customers can apply for tax exempt status during sign-up by selecting the “I’m purchasing for a tax-exempt organization” button and filling in the fields and uploading a copy of their tax exempt documentation. Existing Customers will log-in to their account and within the My Account section select the “I’m purchasing for a tax-exempt organization” button and fill in the fields and upload their tax exempt documentation. Your first order will be tax exempt. You will receive notification of approval status for future orders. For any questions, please contact consumers@tyndale.com
How do I obtain a catalog/​quantity pricing information?
Please submit catalog and pricing inquiries by sending us an inquiry.

Placing an Order

Can I place my order by phone, fax, or mail?

Absolutely! We understand some folks are still a little nervous about ordering online. With that in mind, we have made a variety of ordering options available to our customers. You can order any of the products you find online by phone, mail, or fax. We will be happy to process your order just as quickly as we'd process an online order.

What if I have an out-of-stock item in my order?

You can always see if an item is in stock on our product detail pages, in the availability section, listed below the item's price. For an item that has yet to be released or is not in stock, we will show an estimated date that the item will be back in stock. If you chose to order an item that is not currently in stock, we will ship all the items in your order that are available immediately and we will ship the backordered items as soon as they become available. Your credit card will not be charged for your backordered items until they leave our warehouse. We will not charge extra if parts of your order ship separately. In addition, if you decide that you do not want an item before it is shipped, you can cancel your order without being charged.

Please note: If UPS Ground, UPS 2nd Day Air, UPS Next Day Air, or Priority Mail Shipping was chosen on the original order, we reserve the right to ship backordered items by a downgraded shipping method.

How long does an item remain in my shopping cart?

If you are logged into your account when you add an item to your cart, we will keep those items in your shopping cart for future browsing every time you are logged into your account.

In addition, if "cookies" are enabled in the browser that you are accessing the site from, our servers will keep track of those items for up to six months or until you remove them from your cart, whether you are logged in or not.

Can I edit or cancel my order?

It is possible to cancel an order immediately after it is placed. However, because we always try to process orders and shipped them to you as quickly as possible, if you do not edit or cancel your order very soon after it is placed, there is a very good chance that we have already processed it, at which point it is no longer possible to edit or cancel your order.

To check if your order has been processed, you will need to log in to your account and navigate to the Order History section. If the status of your order is "submitted," click on your order number and you will see the option to edit or cancel your order.

Otherwise, during our business hours you may contact us by phone or email and we will let you know if you are still able to edit or cancel your order.

If your order cannot be changed or canceled in time, you can always choose to return an item after receiving it.

Can I get a Bible imprinted if I order online?

Absolutely! When you add a Bible to your shopping cart, you will be asked if you want the item to be imprinted.

Please note: some Bibles are not easily imprintable. For example, certain hardcovers do not imprint well. For these items, we do not offer the option to imprint.

Are prices guaranteed?

It's not uncommon for people to see a price on our site and say, "That's way too low. It can't possibly be correct!" 99.9% of the time they're looking at an example of one of our many rock bottom, hard-to-believe prices--sometimes as much as 90% off retail! However, it has happened that we have displayed a price that is incorrect. In these rare instances, we must reserve the right to not honor these mistakes as they are the computer equivalent of typographical errors. In the vast majority of cases, prices seen on our site are correct and trustworthy.

Upon what currency are your prices based?

All prices are charged in U.S. dollars.

Retailers/Media/General

How do I become a retailer?
Tyndale House Publishers is our distribution partner for all retailer orders. You may apply for a Tyndale retailer account by submitting an inquiry.
How do I obtain print media review copies?
You may request review copies by submitting an inquiry.
Who do I contact for broadcast publicity?
Radio and TV publicity questions should be submitted by sending us an inquiry.
Who do I contact for reference/​desk copies?
If you are an educator and wish to request a reference review copy, please submit an inquiry.
Do you sell or distribute our address info to any organizations?
We respect your privacy and do not intentionally sell or distribute information regarding our customers to any third party. We may contact you from time to time regarding Tyndale House and NavPress products and services or regarding special offers. You always have the opportunity to opt-out from our mailing lists.
Do you sell or distribute our address info to any organizations?
We respect your privacy and do not intentionally sell or distribute information regarding our customers to any third party. We may contact you from time to time regarding Tyndale House and NavPress products and services or regarding special offers. You always have the opportunity to opt-out from our mailing lists.
Tyndale Partner Vendor Affiliate Details:
As an associate, Tyndale earns from qualifying purchases with the following stores; Amazon, Bookshop.org and ChristianBook.com.

Promo Codes

Am I able to use more than one promo code on a single order?
At this time, we don’t offer the ability to use more than one promo code on a single order.
Do promo codes work off the retail price or sale price?
We offer both! We offer promo codes that work off a retail price or sale price. Discount terms are provided with each promotion.
How long are promo codes good for?
Promo codes can range anywhere from one day to a month. Expiration dates are provided with each promotion.
I applied a promo code to my cart, but not all of the items in my cart received a discount.
Some promo codes apply a discount to the entire cart, while other promo codes apply only to certain titles available in specific promotions. Terms will be provided with each promotion.
Do promo codes apply to bulk orders and bulk discounts?
Promo codes apply on top of bulk discounts and bulk orders when terms allow. Terms will be provided with each promotion.
I have a question about a promo code.
We’re happy to help! Please contact Customer Service at 855-277-9400 (M-F 8am to 4:30pm CST) or csresponse@tyndale.com

Most Popular Download FAQs

Are music downloads DRM-Free MP3's?

We now offer all of downloads in DRM-free MP3 format. MP3 files are currently the most compatible format, perfect for most operating systems (Windows, Mac, Linux) and media players (Windows Media Player, iTunes, etc.).

MP3 files are not licensed, so there aren't any restrictions on the amount of times the file can be burned to a CD or transferred to a portable device or music player.

How do I access the downloads I have purchased?

  1. To login in to your account, click the My Account link at the top of any page and type in your email address and password.
  2. In the My Downloads section of your account, click on Access Your Downloadable Purchases. You will be redirected to our Download Center.
  3. If this is your first time downloading, you may need to install the Downloader. To do so, click on the yellow Install Downloader tab listed at the top of our Download Center and follow the instructions provided.
  4. The Active Purchases tab lists any downloads that you have purchased, but have not yet transferred to your computer. You will see the track names listed with a green arrow located to their right.
  5. Click on the arrow to begin downloading.
  6. Select a location to which your download will be saved.

Please note: You are entitled to one download per track ordered. You have seven days to move active purchases to your computer before they expire.

My downloads say success, but I can't find them. Where did they go?

If your downloads are showing that they were successful or are showing up in your Past Downloads, but you can't find them it could be that they were saved to your default 'Downloads' folder or another location that you've chosen to save files to in the past.

In any case, you should be able to find these files on your computer by searching for the files by name. In Windows, this can be performed by using the search option on the "Start" button menu, located at the bottom left of your screen. On a Mac, click on the magnifying glass at the top right of your screen to search for your files.

I can't play, burn or sync my downloads. Can this be fixed?

If you're receiving an error message when you try to play or use your downloads, this could be because your computer doesn't know what to do with the file. This can be the case if the file was renamed when it was downloaded, or if your computer doesn't recognize the extension (file type).

To fix this, rename the file and add .mp3 to the end of its name, this should solve the problem.

To rename your file, right-click on the file and select "Rename" from the list that appears. Once you’ve selected to rename the file, its name should be highlighted. Just add .mp3 to the end of the name and hit the Enter key or click somewhere else on your screen to close editing.

I don't live in the United States.

Unfortunately, due to license agreements, you must purchase and download content from a location within the 50 United States. Downloads are not available to people living at military addresses, commonwealths, protectorates, or possessions of the United States.

Other Download FAQs

Do I have to install the Downloader to access my purchases?

Yes, the Downloader is required to download MP3s from our site. If you purchase downloads from us and the Downloader is not installed on your computer, you will be prompted with our Installation Instructions when you enter the Download Center to access your downloads. Just follow our simple 3-step installation and you'll be able to download your purchases.

What are the requirements for purchasing downloads?

  1. You must set up an account to purchase and access your downloads.
  2. Due to license restrictions, you must purchase and download content from a location within the 50 United States.
  3. Your computer must be running either a Windows or Mac operating system.

How long does it take to download something to my computer?

Although it is not necessary, we do recommend that you use a high speed Internet connection. An average song (4-6 MB) takes less than a minute to download using a broadband connection (T1, DSL, ISDN, or cable modem). Downloading an average song using a 56 Kbps modem can take 15 to 20 minutes.

How long do I have to download my purchase?

You have seven days to download active purchases to your computer before they expire.

How do I check my history of past downloads?

  1. Click My Account in the upper right hand corner of any page.
  2. Type your email address and password and click Enter.
  3. In the Downloads section of your account, click on Access Your Downloadable Purchases.
  4. The Past Purchases tab shows your download history.

Can I play downloads on my iPod, Android, or MP3 player?

Yes. MP3 files are compatible with both iTunes and Windows Media Player, and therefore will play on an iPod, Android, MP3 player, and most other portable music devices.

Downloads have to be downloaded to a computer first, then can be transferred to alternate devices

Can I burn my downloads onto a CD?

Transferring the files from the computer to an audio CD can be done through Windows Media Player or iTunes. Please refer to your Windows Media Player or iTunes help sections for more information on the process.

Please note: we cannot provide technical support or assistance for burning content onto CDs with Windows Media Player, iTunes, or any other program.

Are downloads safe?

All downloads and download technology on our site is virus free and will not harm your computer.

Are downloads legal?

All downloads that you purchase from us are legal, provided that you adhere to our Terms and Conditions. All of our downloads have been licensed for sale to the general public for personal use. However, due to license restrictions, downloads may only be purchased from a computer located within the United States.

Our downloads are DRM-free MP3 files. Our downloads are safe, legal and easy to use.

Can I send a download as a gift to someone?

Unfortunately, you cannot send a download as a gift.

When I click Download, the download stays in

We recommend switching browsers if there seems to be no download activity.

PowerPoint® FAQs

What do I need to have in order to run Rose Publishing PowerPoint® presentations on my computer?

For the best possible performance, you will need Microsoft PowerPoint® 2001 or higher already installed on your computer.

Are these just artistic backgrounds?

No, these are ready-to-use PowerPoint® presentations with 80-350 slides including text, photos and illustrations.

I don’t have Microsoft PowerPoint®, can I view the slides another way?

Microsoft PowerPoint® “Viewer” is available as a free download at Microsoft.com. On the Mac, the Keynote app displays PowerPoint® presentations as well. In addition, there are many free open source applications that will view PowerPoint® presentations. Google Docs is an example.

Can I view a Rose PowerPoint® Presentation on my smartphone, iPod, iPad or Creative Media player?

iPhone – Yes, there are Apps available for the iPhone that will display PowerPoint® Presentations, search for PowerPoint® on the App Store in iTunes

iPod Photo & the Creative Media Player - You can export the slides as JPEG files from PowerPoint® and view them as a slideshow

iPad - Yes you can use a variety of apps to do this including Keynote, however we cannot guarantee that all our PowerPoint® presentations will run as they were intended to run in PowerPoint®

Smartphones - You can’t actually run your PPT files directly but you can convert your PPTs to an appropriate format such as MP4, a common video format for various mobile device. There are converters available around the web, such as PPTMovie.

What do I need to have in order to view and print the notes, handouts, booklet, or catalog?

Your computer must have Adobe Acrobat Reader® 4.0 or higher. If you do not have Adobe® Acrobat® Reader® you can download a free copy of the software by following these instructions:

Go to http://get.adobe.com/reader/ Follow the directions as they appear on Adobe's web site to download the Reader. This will allow you to read the worksheets, handouts, and Rose catalog. For technical support, call Adobe at (800) 833-6687.

I have Microsoft PowerPoint® 2001 or newer, but my presentation still does not work effectively. What do I do?

If this happens, exit out of all programs. Open Microsoft PowerPoint®, and open the Rose presentation by clicking on the File menu, click Open, and select the Rose PowerPoint® presentation.

Do the Rose PowerPoint® presentations have videos and/or music along with the graphics and information provided?

Currently, Rose PowerPoint® presentations are for teaching use only. They provide the instructor with teacher’s notes, student handouts, and well-researched, informative information along with related paintings, photographs, and illustrations. For this reason, videos and music are not provided.

Do I need to have an LCD projector in order to show my presentations to the rest of the class?

A LCD (Liquid Crystal Display) projector, projects the image from your computer onto a screen for classroom viewing. For a more inexpensive route, you can display these PowerPoint® presentations on your computer monitor on your television screen by using a PC-to-TV converter. Rose Publishing does not provide either the LCD projector or the PC-to-TV converter.

I can open the presentation, however, none of the hyperlinks work.

The hyperlinks work only while a slide show is running—not while you are in normal view or slide sorter view. Click the slide show button.

Will the Rose Publishing PowerPoint® presentation work in my TV's DVD player?

The Rose Publishing PowerPoint® presentations are all on a CD-ROM and will only work in a computer. Currently there are no Rose Publishing slide shows available as DVDs.

Will my Rose Publishing PowerPoint® presentation work on any kind of computer?

The minimum requirements for PCs are: Windows 7 or newer: Microsoft PowerPoint® 2007 or newer.

The minimum requirements for Macs are: Mac OS 10.12 or newer: Microsoft PowerPoint® 2008 for Macintosh or newer.

Am I allowed to add my own information to the Rose PowerPoint® presentations?

The Rose Publishing PowerPoint® presentation is copyrighted. You may edit the presentation for face-to-face classroom instruction. You may include Rose slides in your own face-to-face presentations. However, if you wish to duplicate the presentation, email it or post it on a web site, you are required to pay an additional fee. See our PowerPoint® permission page by clicking here or contact Copyright Clearance Center. Keep in mind that editing the Rose PowerPoint® presentation may damage any hyperlinks preprogrammed in the original presentation. Without explicit written permission, sales and/or distribution of your edited version or any presentation that includes Rose slides, will be considered a copyright violation.

Can I screenshare this PowerPoint® Presentation over Zoom or video chat for my Bible study or sermon?

Yes. With the PowerPoint® presentation and your video chat open, select the "Screen share" or "Present" function (this will depend on your choice of conferencing software or app.) Then select the PowerPoint® window. You may full screen the presentation for best results. For a more indepth step-by-step, visit our tutorial post on our official blog.