U.S. & Canadian Customers
New and unopened merchandise may be returned within 60 days of receipt for an exchange or refund of the merchandise cost only (we are unable to reimburse shipping costs). Items must be returned in unused/unmarked/sellable condition.
Items sold as a prepackaged bundle or kit must be returned with all components in unused/unmarked/sellable condition.
If you received a defective, damaged, or incorrectly shipped item from us, please call or email us so that we can fix this for you! We will gladly ship a replacement and assist you with your return.
Personalized items may not be returned for replacement or refund, unless the personalization or item is defective.
DVDs, CDs, computer software, or other media may be returned for refunds only if unopened. If opened, they may be returned only for replacement of the same item.
Any return that does not comply with the above policy may be rejected or may be subject to a restocking fee, at our discretion. In general, restocking fees start at 20% but may be significantly higher depending on the condition of the return.
Ship Your Return Via U.S. Postal Service To:
P.O. Box 7000
Peabody, MA 01961-7000
When Returning Items:
- Please include your invoice/shipping ticket.
- We recommend insuring your return. Because this is a post office box, please do not send your package by UPS or FedEx.
- Please allow 1-3 weeks for the return to be received and processed. An email confirmation will be sent once we receive your return or exchange.
Please contact us before returning any product.